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Service & Support
Entry points for installation, maintenance, calibration, repair, spare parts and custom engineering. Choose by task—no hunting through a long page.
Service
From delivery onward, Xinhai supports installation, maintenance, calibration, repair and spare parts. Common entry points are below.
Technical support
Submit repair requests, selection questions and spare-part orders here. Please include model, serial number and site details when possible.
Custom & line integration
Standard-machine adaptations, custom units and tunnel lines are evaluated from workpiece, atmosphere and takt — not by forcing a box into the process.
Questions
Do you work from drawings?
Drawings, samples, and supply of both labor and materials are accepted. Published information says custom work starts from one unit. The actual decision follows the proposal review.
How is the lead time set?
A standard chamber and a nine-section tunnel are not the same cycle. A schedule is given only after the proposal confirms the structure, purchased parts and the site window.
Can you export?
The business scope includes import and export of goods and technology. Published notes on the Xinzhou group record exported equipment. Trade terms are confirmed on the order.
There is no model, only a process. Can I still ask?
Yes. Temperature, time, atmosphere, cleanliness and output are more useful than naming a model first.